Shipping & Returns

Order & Delivery

Most items are shipped via Ground Service, but special arrangements can be made if you have unique requirements. For a nominal charge we can ship 1 Day, 2 Day, or 3 Day Express. Online purchases currently allow for Regular or 2 Day shipping options.

If the Buyer sees an anomaly on the parcel, a tear or a damage, he must check the condition of the products. If the products are damaged, the Buyer must refuse the delivery and indicate on the delivery note « refused Parcel due to opening ar damages.

Call us at +1 (604) 274-9292, or email at sales@tmtcanada.net if you have any questions.

Returns & Exchanges

We offer return or exchange within 14 days of receiving your order.

The Buyer must ask for a return or exchange within this period by sending an e-mail at sales@tmtcanada.net.

The return costs are supported by the buyer. We advise the buyer to use the insurrance of his forwarder to secure the parcel.

The Buyer must send its return parcel within 14 days after the sending of the e-mail.

The goods must be send in the orignal parcel with all accessories and tags.

The goods must be returned in a perfect condition. Will not be accepted any dirty goods, stained, used, damaged, washed, or anything making it unsuitable for reselling. It is asked to carefully try the clothes on.

The refund will be made within 30 days after receiving the returned goods.

If the return is not accepted, the parcel will be send back to the buyer at the delivery adress.

An important note about Credit Card Fraud

To protect consumers, we verify all on-line credit card purchases, and vigorously pursue all fraudulent attempts to purchase merchandise with stolen or unauthorized credit cards.

We work closely with local, state, and Federal agencies under the auspices of the Computer Crime Act of 1986 - so, if you order something using a stolen credit card, it will be discovered and forwarded to the proper authorities.